The sample pack will give you the ability to see samples of the Wave cards before making a bulk order.
One sample option allows you to choose one material.
Sample Pack option Include 5 kinds of materials which are Metal, Plastic, Bamboo, Carbon Fibre, and Transparent, all in one pack so you can choose the material that suits your company!
After your order, you must send us an email with the colors you prefer to be included for each material for the Sample pack or if you choose the one sample option you must advise which material and color.
**Handling and shipping**
▪️ Order will be confirmed and handled in 1-3 business days after the payment is been received.
▪️ Standard shipping time is 3-7 days through Australia Post and express is 1-3 days through Australia Post Express. Also, same-day shipping is available for Brisbane areas only for extra fees (This is approximate)
▪️ Please consider that shipping time is only estimated and can vary depending on the logistics and the carrier company as this is basically out of the seller’s hands. 🙂
**RETURN**
1) You have 7 days to contact us and 30 days to return it from the date received. If the item is in your possession for more than 7 days, it will be considered used and we will not refund you.
2) All returned items MUST BE in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and your order ID.
3) We will refund your full payment upon receipt of the item in its original condition and packaging with all components and accessories included OR, you may choose to have a replacement.
4) We will bear all the shipping costs if the product(s) is (are) not as advertised.
**FEEDBACK**
We maintain high standards of excellence and strive for 100% customer satisfaction and your feedback is very important for us.
We request that you contact us immediately before you give us neutral or negative feedback so that we can perform up to your satisfaction. 🙂
